Frequently Asked Questions

A - All ingredients are sourced and prepared locally and all meals and made in commercially approved kitchens which meets the safety and food regulations.

A - Our office is based in Greenlane, Auckland; however, our production kitchen is based in Central Auckland.

Our week begins with MONDAY and this is when we publish New menu for the week (by 6pm latest). Our menu always picks up FIVE items from the 'Upcoming Meals' page which is also updated regularly. Our picked dishes are usually a mix fusion of mainly Pakistani but also Indian or European dishes. So there are heapssss of choices to choose from and a lot of yummy things to try!

A - 1/ Our food is delivered FRESH to our AUCKLAND customers by Wednesday evening 7pm. 2/ Fresh food is carefully chilled packed and sent through overnight Courierpost services. This is delivered mainly on Thursday morning for anyone living OUTSIDE AUCKLAND. However, delivery time will be determined by the Courier Company when it delivers in your area. You can always ask for tracking number and track our parcel to know the whereabouts.

A - DesiEat meals are cooked fresh and delivered fresh in Polystyrene Chilly Bin packed with fozen ice packs to make sure that our highly perishable foods arrive in optimum condition. Both polystyrene chilly bins or ice packs are reusable. The Polystyrene Chilly Bin offer many benefits: - Safe and light-weight (99% air) - Insulates and cushions contents well - They are very strong and moisture resistant - Environmentally friendly - No green house (HCFC) gases are produced to make EPS - Their low weight minimizes energy used for transportation etc.

A - We use the most reputable and largest Courier company operating in NZ called Courier Post - We work closely with Courier Post and offer a premium overnight nationwide delivery (excluding RD addresses) to individual addresses throughout the country.

A - Yes, unfortunately we cannot deliver to rural address (that have an ‘RD’ number in the addresses), as they take 2-3 days, rather than overnight. We’re pretty strict about food quality and safety, and we just don’t like taking the risk with our delicious fresh food to be spoiled on the way.

A - All deliveries are delivered as Non-Signtaure, hence they are left somewhere safe at the delivery address when no one is home - you can specify a particular spot to leave it, or the courier will find the somewhere discreet from the road if possible. The reason for this for this is so the food does not get returned to the courier depot which can leave the food unattended for sometime which is not ideal!

A - We can deliver on Saturday on special request - Unfortunately we have no power over what time your local Courier Post driver will be making deliveries in your areas. Once you start to recieve deliveries then you can start to learn the pattern of your usual delivery times by your courier driver - Or simply, have a chat to your friendly Courier Post driver.

A- Our delivery costs are charged according to the region food parcel is delivered to from Auckland. Here are exact delivery costs: Within Auckland - $10.00 Northland, Waikato & Bay of Plenty - $16.50 Taranaki, Hawkes Bay & Wellington - $24.50 South Island - $35.00

A - Our packaging and delivery costs include the reusable chilly box, reusable ice packs & and premium overnight courier across NZ. To keep things simple, we have a flat fee based on the destination of your parcel (which is how the courier companies charge us), and in most cases we are subsidising the actual cost that you would otherwise pay.

A - Our food is cooked in a commercial kitchen at a Ellerslie location. Other teams work from there too so its a very busy place. The management does not allow pickups by customers from that location. All our deliveries goes out from that location whether within Auckland or outside Auckland. Hence, pickups are usually not possible.

A - You should place your order by SUNDAY MIDNIGHT each week in order to receive your weekly delivery by following Wednesday (within AKL) or Thursday (outside AKL).

A - Yes, just call us on (09) 930 6198 and we’ll take your order over the phone. Alternatively you can also email us on order@desieats.co.nz or send a message on Facebook messenger. Once order is confirmed, we will send you an email with order confirmation details. ITS THAT EASY!

Yes, we certainly can design tailor one-off packages. Infact, we have a facebook page called 'Karachi Biryani' which has feedback from all the catering events we have done over the last 2.5 years. Email us on order@desieats.co.nz or call us on (09) 930 6198 to discuss your catering needs.

The Ordering Process is as follows: Step 1 – Choose a meal bundle from following options to suit your need or the family size Step 2 – Pick & choose number of meals from the Weekly Menu until the number adds to the number of chosen bundle in Step 1. Click on ‘Add to Cart’ then ‘View Cart’ when ready! Step 3 – Now, click on ‘Calculate shipping and choose your region or enter postcode to add shipping costs. Click on ‘Update totals’ then click on ‘Proceed to Checkout’ Step 4 – Enter all your delivery details including address, contact phone number and/or special instructions for the courier service Step 5 – Choose payment method: Direct Bank Transfer or Credit Card Payment. Proceed to payment screen and enter details Step 6 – Your order has been received and you will receive an order confirmation email soon

A - The meals are between 400gms to 500gms each (that includes the weight of the rice or bread which comes with the meal). Please check www.desieats.co.nz/current-menu for specific details about each meal to be served.

A - Unfortunately, we don't as we design a new menu every week. Our meals have a basic calories count of 400 to 500 calories per meal. Each meal has approximately 100-150 gms protein element.

A - All the meals are MADE FRESH , packaged fresh and delivered fresh and ready-to-eat when reaches you. You simply need to heat for 2-3 and enjoy your meal.

A - All meals are cooked using 100% Halal ingrediants - we use BRINKS Chicken which is free-range. Beef or mutton used are also most premium quality using fully trustable halal sources.

A - Yes, absolutely. They will last up to 3 months in there. But fresh is best, and they are good to be stored in the fridge up until for 10 days while the fridge temperature is maintained and kept at least around 2-3 degrees. Tip - for safe defrosting, place the meal in the fridge for 12 hours before reheating.